TERMS & CONDITIONS

COACHING AND MEMBERSHIP:

Once a coaching plan or membership plan is purchased from Game Theory, regardless of the sport or nature of booking, it cannot be cancelled, and advanced payments made will not be refunded under any circumstances.

However, in case of cancellation of a class or session by Game Theory under any circumstance, we shall provide a compensatory class or session during the time period of the customer’s coaching plan.

COACHING CLASS RESCHEDULING:

Coaching classes need to be rescheduled at least 2 two hours in advance. Classes that are not rescheduled while the coaching plan is not on pause, will be considered as No Shows and classes will not be compensated.

TRANSFER TO ANOTHER USER:

A user can transfer their coaching / membership plan to another inactive Game Theory user for the remaining period of their plan if required for this purpose. An inactive Game Theory user is someone without an active membership or coaching plan.

Users are expected to pause the plan in the event that they are unable to use the offerings and services (subject to the number of pause days left in the plan). No extension will be provided to the transferee if days were lost as a result of failure by the original user to pause the plan. 

TRANSFER ACROSS SPORTS:

Users can transfer their coaching or membership plans across sports, if needed, to a plan that is equivalent to the cost of their original plan for the remaining period, or they may also upgrade to a higher package and pay the difference in pricing for the remaining period.

PLAN PAUSE:
Every user can pause their memberships within the purchased duration and failing to do so, users will not be able to extend their plans through sales/customer support/captains.
No further pause/extension will be applicable other than the specific number of days under any circumstance.

Memberships:

Family memberships are applicable only for 2 Adults & 2 Kids. In family membership + coaching plans, all 4 members of the family get to access the membership and coaching plan. Kids under the age of 18 are permitted to access the pool via Membership only when accompanied by an adult.

Individual Membership & Family Memberships:

Here are the number of pause days applicable to each membership plan:

Bootcamp - No Pause Days
Elite - 30 days
Gold - 15 days
Silver - 7 days

This applies to only to the membership. If a user has a membership with a coaching plan, coaching plans are valid only until the coaching plan's expiry date and not throughout the complete duration of the membership.

The pause for a coaching plan below will be applicable for that plan.

Coaching:

Learn to Swim & Get Wet:

Bootcamp - No Pause Days
Elite - 30 days
Gold - 15 days
Silver - 7 days

RESUME:
Membership users can resume the membership and start accessing the facilities from the same day of resuming their plan.
Coaching users can resume the plan and start accessing the facilities from the next available slot in their coaching batch. 

Personal Coaching:
Any sessions missed will be considered as No Show
No pause is allowed throughout the duration of the plan
Roster timing of the plan will be discussed and fixed during registration
Confirmation of the requested slot will be subject to availability.

Exam Time Pause:
We offer a 30 day exam time pause exclusively for kids for all coaching plans.

PAY AND PLAY:

Swimming:

  • Cancellation: Slots can be canceled up to 24 hour before the scheduled start time.

  • Refund: Cancellations made within the 24-hour window will not be eligible for a refund. 

Badminton/Football/Cricket/Pickleball/Basketball:

  • Cancellation: Slots must be cancelled at least 24 hour before the scheduled start time.

  • Refund: Cancellations made within the 24-hour window will not be eligible for a refund. 

Refund Method:

Source Account Payments

Payments made through your source account (credit card, PayPal, bank account, etc.) can be refunded in two ways:

  • As Game Cash credit to your account (100% of the original amount)

  • Back to your original source account (subject to a 10% cancellation fee)

Game Cash Payments

  • Payments made using Game Cash can only be refunded as Game Cash credit to your account.

  • No cash refunds are available for purchases made with Game Cash.

Game Coins Payments

  • Purchases made using Game Coins are final and non-refundable.

  • Game Coins can be up to maximum of 5% of any transaction value.

Refunds for purchases made with multiple payment methods will be processed according to the policies for each method. Game Theory reserves the right to deny refund requests that do not comply with our terms of service.

Queries: For any additional questions or concerns, please contact our customer support team via Game Theory App.

Venue Sport policy:

Squash:

  1. Users must wear non-marking shoes upon entering the facility.

  2. Each booking allows a maximum of 4 (four) members per squash court.

  3. Playing barefoot is strictly forbidden.

  4. No outside food or drinks on the court (water in sealed containers allowed).

Swimming:

  1. Swimming attire is compulsory.

  2. Swimming caps are mandatory.

  3. Please shower before entering the pool.

  4. Signing of waiver form is compulsory before entering the pool.

  5. No outside food or drinks inside the pool.

Badminton:

  1. You must wear badminton non-marking shoes upon entering the facility.

  2. Each booking allows a maximum of 6 (six) members per badminton court.

  3. Playing barefoot is strictly prohibited.

  4. No outside food or drinks on the court (water in sealed containers allowed).

Football:

  1. Each football ground booking permits a maximum of 12 (twelve) members per 5v5 turf session. An additional fee will apply for exceeding this limit.

  2. Events must receive prior approval before scheduling.

  3. It is recommended but not compulsory to wear football studs while playing at the facility. Metal studs are not allowed.

Cricket:

  1. Bat, stumps and balls will be provided on rental basis

Table Tennis:

  1. You must wear non-marking shoes upon entering the facility.

  2. Each booking allows a maximum of 6 (six) members per table.

  3. Playing barefoot is strictly prohibited.

Pickleball:

  1. You must wear non-marking shoes upon entering the facility.

  2. Each booking allows a maximum of 6 members per pickleball court.

  3. Playing barefoot is strictly prohibited.

  4. No outside food or drinks on the court (water in sealed containers allowed).

Basketball:

  1. Each basketball court booking permits a maximum of 12 members per session. An additional fee will apply for exceeding this limit.

  2. You must wear non-marking shoes upon entering the facility.

  3. Events must receive prior approval before scheduling.

  4. Dunking on rims or hanging on hoops is strictly prohibited.

  5. No outside food or drinks on the court.

BULK PAY & PLAY PLANS:

  1. All slots need to be booked for a date within the validity of the plan purchase.

  2. No carry forward of unused slots will be allowed.

  3. If the booking is not cancelled on or before 24 hours of the slot time, that slot will be deducted from the pack.

SAFETY AND LIABILITY

At Game Theory centers, safety and minimizing liability are paramount. We adhere to rigorous safety protocols to ensure a secure environment for all members. Users must sign such liability waiver acknowledging the inherent risks of use of the facilities as may be required from time to time. Further, users must adhere to Game Theory’s code of conduct and must foster a safe, respectful and welcoming environment for all other users. 

DEFAULT AND TERMINATION

Game Theory reserves the right to terminate any coaching or membership plan at its sole discretion if the user is in violation of this policy without any liability to make any refunds, reimbursements or adjustments. The decision to terminate a coaching or membership plan shall be final.